Optimize Your System with Unlimited, Proactive Dynamics CRM Support
Is your current Microsoft Dynamics CRM managed services partner supporting you at the level you need? Do you need a broader range of expertise than your internal staff can provide? Maybe you’re looking for proactive, strategic guidance instead of just support tickets when it comes to managing your software application. No matter your reason to get here, we believe you’ve come to the right place.
Peak performers know success requires a commitment to continual improvement. Implementing Dynamics provides a great foundation, but you must continue to keep pace with all the changes after implementation – in your business, your industry and within the application.
Our expert consultants are ready when you need us.
If you’re looking for a true partner to help you get the most from your Dynamics CRM investment, you’re in the right place. Our seasoned, dedicated resources are ready to help you troubleshoot, assist and evaluate your system.
How does Nevas Technologies support plan benefit you?
- Flexible Payment Options
- Flexible Plan Options
- Discounted Rates on Services
- Experts with years of Microsoft experience
- Fast & reliable resolution
- Easy visibility into active issues through a Support Portal
- Rate Lock* for on-going needs
What can your support hours be used for?
- Functional Design
- Best Practice Guidance
- Performance Tuning & Optimization
- Training
- Error resolution
- Product Road Mapping Guidance
- Architecture, Workflow and Efficiency Guidance
Unlock Your Plan, Unleash the Benefits
Our Dynamics CRM support team is made up of seasoned consultants, and easy access to your support representative means your questions will be resolved quickly and accurately.
Your Nevas Technologies CRM Support plan includes:
Ticketing System- A ticket for every issue
- Your SLA (Service Level Agreement) provides accountability and predictability for every call
- Our correspondence is all in one place
- You can review current tickets as well as your complete history, so you can get fast answers and determine trends/meta issues
- Immediate access saves you time and money
Technical Performance Tuning & Optimization
Our technical team performs many tasks. We frequently assist with things such as configuration with integrations to Exchange, SharePoint, Outlook, OneNote, OneDrive, Mobile App and Office 365 groups. We also assist with environment support for on-premise clients. For online clients, our team can help you identify if issues are related to design or if they are on the server side. If the issues are on the server side, we work with Microsoft to resolve your issue quickly.
Functional Design and Best Practice Guidance
Our experts can assist you with design and best practices in any of the core functions of CRM including Sales, Service and Marketing. We’ve worked with many companies to customize fields and entities to be sure that the CRM architecture allows your business leaders to gain valuable business data while granting end users an efficient interface with the system
Training
End-user adoption of any system is heavily dependent upon how easily you can meet business objectives using the system. Nevas Technologies Software Support offers the flexibility to use support hours towards training tailored to your needs. This can be in a remote, classroom, or a train-the-trainer format. Our goal is to help you become self-sufficient in using your systems to their full capabilities.